Before

The management system ran on an AS/400 server: slow, full of functions they didn’t need, poorly suited to a service company. Technicians wrote their reports on paper and the office had to retype the information.

The system was slow and included many functions we didn’t need. I wanted a solution that was intuitive but powerful, one that would let us be even more efficient.

Giulia Tancredi, UNI.MAS

The solution

On the recommendation of the Apple Store in Turin, UNI.MAS chose zService. More than fifteen years of data were imported from the old server. Today zService handles customer and supplier accounts, quotes and invoices, and the scheduling of installations and maintenance jobs.

Technicians and consultants work on iPad: during visits they record the products used, schedule jobs, browse the catalogue, save orders, take photos and shoot videos of the installations. Everything syncs automatically and is immediately available to the rest of the team.

Before, technicians wrote up their installation and maintenance jobs on paper. Today they do it on iPad, without needing an internet connection.

Giulia Tancredi, UNI.MAS

After

• Paper has been eliminated, and with it the errors of manual retyping.
• Faster visits, reporting and customer management.
• A growing number of customers handled without increasing technicians and staff at the same rate.
• In 2018 the company reported a 12% increase in profits for 2017, against average annual growth of 9% in previous years.

What surprised us most was the flexibility.

Giulia Tancredi, Business Development Manager, UNI.MAS